Frequently Asked Questions(FAQs)
General Questions
Q: What is Precision 3D Works?
A: Precision 3D Works is a leading reseller of high-quality 3D printers and accessories in the USA. We partner with top brands to provide our customers with the best 3D printing solutions available.
Q: Where is Precision 3D Works located?
A: We are based in Wyoming, USA and serve customers nationwide.
Q: What brands of 3D printers do you sell?
A: We offer a wide range of 3D printers from reputable brands such as Fusion3, LulzBot, Nano3DPrint, and more.
Ordering and Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.
Q: Do you ship internationally?
A: Currently, we only ship within the USA. For international inquiries, please contact our customer service team. support@precision3dworks.com
Q: What are your shipping options?
A: We offer standard and expedited shipping options. Shipping times and costs vary based on your location and the shipping method selected at checkout.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Products and Services
Q: What types of 3D printers do you offer?
A: We offer a variety of 3D printers, including FDM (Fused Deposition Modeling), SLA (Stereolithography), and SLS (Selective Laser Sintering) printers.
Q: Do you offer 3D printing materials and accessories?
A: Yes, we provide a wide range of 3D printing materials, including filaments, resins, and powders, as well as accessories like build plates, nozzles, and more.
Q: Do you offer technical support for the 3D printers you sell?
A: Absolutely. Our team of experts is available to provide technical support and troubleshooting assistance for all the 3D printers we sell.
Returns and Warranty
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you need to return an item, please contact our customer service team for assistance.
Q: Do your products come with a warranty?
A: Yes, all our 3D printers come with a manufacturer's warranty. The warranty period and terms vary by brand. Please refer to the product documentation for specific warranty information.
Additional Questions
Q: Can you help me choose the right 3D printer for my needs?
A: Yes, our knowledgeable staff can help you select the best 3D printer based on your specific requirements and budget. Feel free to contact us for personalized recommendations. support@precision3dworks.com
Q: Do you offer training or workshops on 3D printing?
A: We offer online tutorials and resources to help you get started with 3D printing. Additionally, we occasionally host webinars and workshops. Check our website for upcoming events.
Q: How can I contact Precision 3D Works?
A: You can reach us via email at support@precision3dworks.com or call us at (323) 310-4428. Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.
Q: Do you offer bulk purchasing options for businesses or educational institutions?
A: Yes, we provide bulk purchasing options and discounts for businesses, schools, and other organizations. Please contact our sales team for more information.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers. For large orders, we can also arrange for purchase orders.